In 2014, we committed to relieve our clients of their Pain Points around HVAC Operational Issues, Performance, Complaints & Service after project handover. We committed to Mission ZBD (Zero Break Down)

Root Cause Analysis for all complaints received
Technician level KRAs and Incentives associated with quality of PMS
Cross Team Maintenance Audits
Training & Development plan through graduated skill levels
ZBD Dashboards published to team
Service Contract Health dashboards published periodically to customers